Winter payments/ Fuel voucher scheme – Check below to see if you can apply

We are experiencing huge demand for vouchers/assistance by phone  and email, please understand we are unable to provide immediate help and there is an administration process to go through,  applications can take up to 10 working days to process. Please ensure your applications are supported by the required evidence, if we receive an application without supporting evidence it will not be processed and we will not contact you to chase.

BROMSGROVE & REDDITCH SCHEME – this scheme is open and you can apply following the guidelines below (this scheme will end on or around the 31st January)

WORCESTERSHIRE WINTER PAYMENTS & FUEL VOUCHER SCHEME – This scheme will launch soon – you can apply now but please understand that applications will not be processed until the scheme is live.

SOLIHULL WINTER PAYMENTS & FUEL VOUCHER SCHEME  – This scheme will launch soon – you can apply now but please understand that applications will not be processed until the scheme is live.


*Please be aware that due to the nature of the scheme and volume of applications we receive – payments and vouchers may take up to 10 working days to process.


Vouchers are available for families and household’s who are using pre-payment meters or those who pay by direct debit to an energy supplier, in receipt of paper billing or paying direct to a fuel supplier for oil or LPG.

So if you have seen a drop in income due to COVID 19 or you are in receipt of benefits, please check the eligibility criteria below to see if you can apply.

Criteria – You need to be able to prove that you are struggling to heat your home and your circumstances, are causing issues managing the cost of your fuel bills, that you have accrued fuel debt, struggling to top up your pre payment meter, raise the amount to pay your monthly direct debit or the amount needed for a minimum fill/ delivery of an oil or LPG tank/ bottled gas .

Please note – Applications from households with credit on their fuel accounts and those who are unable to prove they are struggling to make ends meet on their current income will not be processed. This is a crisis fund and is only available to those most in need, Fraudulent attempt’s to obtain vouchers/payments are taken seriously and will be reported to the police. Those receiving assistance will not receive cash payments, vouchers codes have to be redeemed against your fuel account at a Pay Point location or the Post Office, payments for Gas or electricity, Oil & LPG will be paid directly to your energy/ fuel supplier by Act on Energy. Please note that Act on Energy may need to make a three way phone call with you the householder to your energy supplier e.g. British Gas, to obtain authorisation to make a payment on your account. The amount of the payment will be confirmed upon receipt of application, in all cases there is a cap. Fuel Vouchers for pre payment are limited to three per household, we can only issue one at a time every four weeks * subject to funding.

Qualifying benefits – If you are in receipt of one of the following

  • Income Support
  • Income based Job seekers Allowance
  • Income related Employment Support allowance ESA
  • Universal Credit

Other Criteria

Or if you have a gross household income (this includes all income coming into the home from all occupiers aged 18+) of £30,000 or less and:

  • seen a significant drop in income due to Covid 19
  • Recently made Redundant (since April 2020)
  • Furloughed
  • Self employed and unable to work due to Covid 19 or working but with unpredictable income due to the nature of your work
  • Any referral from a Foodbank or other qualified referrals form other support agencies

To apply please use the form below, in addition you will need to email us your supporting evidence to – evidence is important, without it we will not process your application.

Examples of evidence required – details of your benefits e.g. UC screen shot showing name & address, copies of fuel bills, bank statements, evidence of furlough, benefits, details of any fuel debt. For cases where a top up of oil or LPG is required you will need to provide details of your fuel supplier, for those seeking help with their gas an electric (non prepayment) will will need details of your gas & electricity accounts.

Schemes of this nature are operated on a first come first served basis; however, cases that are deemed extremely vulnerable will be prioritised over others. Act on Energy are the administrator’s of the schemes only. Whilst we understand your circumstances maybe causing you stress and anxiety Act on Energy staff will not tolerate any verbal abuse or threats.