Available early April to June 2021

We can now offer help and assistance through the Warwickshire Covid crisis Fund for the following measures:

  • Boiler Replacement – Broken boilers beyond repair only

  • Boiler / Heating Repairs & Servicing up to a maximum of £300

  • Payment of debt on fuel accounts up to £300

  • Direct payment to suppliers for oil & LPG top ups/ tank fills – Minimum Fills only or bottled gas that is delivered

Funding is on a first come first served basis


Assistance is available for households who pay by direct debit to an energy supplier, in receipt of paper billing or paying direct to a fuel supplier for oil or LPG.

If you have been impacted by COVID 19, seen a drop in income due to ill health or not being able to work, are struggling to cope with paying bills and accruing fuel debt please check the eligibility criteria below to see if you can apply.

Criteria – You need to be able to prove that your heating system is broken or in need of repair, you are struggling to heat your home and manage the cost of your fuel bills, have accrued fuel debt,  struggling to find the money to pay your monthly direct debit or the amount needed for a minimum fill/ delivery of an oil or LPG tank/ bottled gas .

Please note – Applications from households with credit on their fuel accounts and those who are unable to prove they are struggling to make ends meet on their current income will not be processed. This is a crisis fund and is only available to those most in need, Fraudulent attempt’s to obtain assistance are taken seriously and will be reported to the police. Those receiving assistance will not receive cash payments, payments for Gas or electricity, Oil & LPG will be paid directly to your energy/ fuel supplier by Act on Energy. The amount of the payment will be confirmed upon receipt of application, in all cases there is a cap.

Qualifying benefits – If you are in receipt of one of the following

  • Income Support
  • Income based Job seekers Allowance
  • Income related Employment Support allowance ESA
  • Universal Credit

Or Other Criteria

If you have a gross household income (this includes all income coming into the home from all occupiers aged 18+) of £30,000 or less and:

  • seen a significant drop in income due to Covid 19
  • Recently made Redundant (since April 2020)
  • Furloughed
  • Self employed and unable to work due to Covid 19 or working but with unpredictable income due to the nature of your work
  • Any referral from a Foodbank or other qualified referrals form other support agencies

To apply please use the form below, in addition you will need to email us your supporting evidence to support@actonenergy.org.uk – evidence is important, without it we will not process your application.

Details of the evidence required

BROKEN BOILERS/ REPAIRS/ SERVICING – If you are applying for help with replacing a broken boiler or a repair please contact Act on Energy to discuss the issues

DIRECT DEBIT EVIDENCE – As above plus we will need to see a copy of your fuel bills, a photo shot of a recent paper bill showing clearly your account balance and your current direct debit amount, if you are in debt with your supplier please show clearly the amount of debt you are trying to clear. We also need to see from the bill details of how to pay by BACs, this is usually in the how to pay section of your bill or a telephone number for the supplier where there is an automated payment service, some automated payment services require your date of birth to access your account so please provide this as well.

OIL & LPG TOP UP’s – For cases where a top up of oil or LPG is required you will need to provide details of your fuel supplier, we can only provide a minimum fill and we will need to make payment direct to your supplier so please provide their contact details and your account number with them.

Schemes of this nature are operated on a first come first served basis; however, cases that are deemed extremely vulnerable will be prioritised over others. Act on Energy are the administrator’s of the schemes only. Whilst we understand your circumstances maybe causing you stress and anxiety Act on Energy staff will not tolerate any verbal abuse or threats.