Solihull Household Support Fund

The Solihull Household Support Fund has re-opened.

NEW APPLICATIONS – HOW TO APPLY FOR ASSISTANCE

Please read the information below before submitting an application.

If you received help through the previous Household Support Scheme you will not be able to apply for the same assistance again.

If you received the £147 fuel payment or fuel vouchers you can still apply for other assistance such as debt relief, heating repairs/replacement or boiler servicing.

The Spring/Summer 2022 Solihull Household Support Fund, supported by the Department of Works and Pensions, offers qualifying residents across Solihull support with their energy costs, fuel debt and where required assistance to replace broken boilers and heating systems, subject to funding.

PLEASE BE PATIENT – THIS IS NOT AN EMERGENCY SCHEME AND IT MAY TAKE 28 DAYS FOR YOUR APPLICATION TO BE PROCESSED.

Does your household . . .

  1. Live in the Metropolitan Borough of Solihull?
  1. Have a combined gross household income of no more than £30,000.00 per year?
  1. Have no household savings?
  1. Have someone living with a vulnerability?

If your household satisfies each of these criteria, you can apply for support through the Solihull Household Support Fund.

So what help may be available to you?

Subject to funding and eligibility criteria, this fund could offer qualifying residents living in Solihull the following:

  1. Financial support towards current energy bills
  2. Financial support towards energy debts only
  3. Assistance to repair, service and replace broken boilers and heating systems

SUPPORT EXPLAINED

1. Financial support towards current energy and water costs

This is open to the following utility types:

  • Electricity
  • Gas
  • Water
  • Oil
  • LPG
  • Solid Fuel (e.g. Coal or Wood)

Depending upon how you pay for your fuel, support may come in the form of a direct payment to your energy supplier or fuel vouchers.

Households are able to receive £147 via direct payment to their energy supplier or 3 x £49 pre-payment vouchers.

Applicants will be required to provide their customer account number with their energy provider on the application form. Please have this ready before you apply, we cannot make support payments if you don’t provide this information.

 

2. Financial support towards Energy Debts only

This is open to the following utility types:

  • Electricity
  • Gas

This will require the applicant to:

  1. Complete a separate paper application form for debt relief (to be provided by Act on Energy after an online application is submitted.)
  2. Provide evidence to Act on Energy supporting their application (the evidence required will be explained in the paper application form).
  3. Agree & accept that at the discretion of the Household Support Fund team that it may be a condition of assistance that you are referred to a debt advice service to assist you with budgeting and debt management.

 

3. Assistance to repair, service and replace broken boilers and heating systems

This support is only offered to the following tenures of housing:

  • Owner Occupiers:
    • Must have owned the property for a minimum of 12 months.
    • The property must not be on the market for sale or due to go on the market for sale.
  • Shared Ownership households who have a contracted duty to repair:
    • Must have owned the property for a minimum of 12 months.
    • The property must not be on the market for sale or due to go on the market for sale.
  • Long term private rented tenants who have a contracted duty to repair.

This support is open to heating systems of all fuel types and covers the following:

  • Replacement of boilers (all fuel types) beyond economic repair / or replacement parts/ repair.
  • Replacement or repair of other types of heating systems e.g. storage heaters
  • Installation of first-time heating systems where a gas supply is present
  • Replacement of broken warm air systems to gas fired wet radiator systems
  • Repair/ replacement/ installation of standard or smart heating controls
  • Servicing

This will require the applicant to both:

  1. Complete a separate paper application form (to be provided by Act on Energy after an online application is submitted.)
  2. Provide evidence to Act on Energy supporting their application (the evidence required will be explained in the paper application form).

 

HOW TO APPLY

Before applying please note:

  1. There is no guarantee of support.
  2. This is not an emergency scheme.
  3. If you were successful in receiving support through the previous Solihull Household Support Fund, you can apply again. However, you will not be able to receive the same type of help through this scheme. For example, if you received financial support e.g. the fuel payment or fuel vouchers towards current energy costs through the last scheme, you will not be able to receive that support again but you could apply for help with debt relief or a broken heating system.

Referrals:

  • We accept referrals from both Professional Referrers and friends or family members.
  • The process to refer is the same as applying (see below).

To apply, please complete and submit the ‘Online Self Certification Application form’ below:

 

CLICK HERE

 

TERMS OF THE SCHEME

If you are applying for Energy Payment support you will need to provide details of your energy supplier, oil or LPG supplier on the online application including their name and your energy account number. There is no cash alternative.

If you are applying for Pre-payment meter Fuel Vouchers you will be issued with 3 x £49 Paypoint or Post Office Vouchers.

Please note that if you are applying for assistance with Fuel Debt or to replace a broken heating system or boiler you will be emailed or posted a separate application form that you will need to complete and return with evidence before your application can be considered.

 

How long will it be before I receive help?

Fuel payments and fuel vouchers
The Household Support Fund is not an emergency service but we will endeavour to make fuel payments within 20 working days of receipt of the correctly completed form and supply of evidence, and Fuel Vouchers within 5-10 working days. Please do not call and chase payments within this time period as this will not make the process any quicker, you will be advised by email or telephone when a payment has been made. Applications will be processed on a first come first served basis – delivery of these schemes is very admin-heavy so help is not always available immediately and it may take up to ten working days for the fuel payments to appear on your energy accounts.

Physical Interventions and Fuel Debt
Applicants applying for the above will be required to complete application forms and return these with evidence; once approved fuel debt payments will be made within ten working days. Installations of boilers, etc., are subject to quotations and approval. Work is not guaranteed to take place but once approved this process can take up to four weeks, sometimes longer, depending on the measures and availability of contractors.

 

TOLERANCE

We understand that people may feel frustrated during the application process but if those feelings escalate into verbal abuse and aggression towards our staff, we consider that to be unacceptable and will not be tolerated. Please respect that our staff are here to help and will be doing everything they can to bring your case to a satisfactory conclusion. Please note that funding is discretionary and could be withdrawn if deemed necessary. All applications are on a first come first served basis.

 

For any further enquiries, please email solihullhsf@actonenergy.org.uk or call our free advice line on 0800 988 2881.