Worcestershire Household Support Fund – PHASE 2

The Household Support Fund in Worcestershire has re-opened.

If you have already applied your case will be processed soon, please do not re-apply as existing applications will automatically be moved over to the new scheme.

 

NEW APPLICATIONS – HOW TO APPLY FOR ASSISTANCE

Please read through before submitting an application – if anyone in your household you have received help through the previous scheme you won’t be able to apply for the same assistance again e.g. if you only received the £300 or £500 fuel payment you will not be able to receive this again, you could, however, apply for other assistance like debt relief or physical intervention if you have not received this before.

The Spring/Summer 2022 Household Support Fund offers qualifying residents across the county of Worcestershire support with their energy costs, fuel debt and where required assistance to replace broken boilers and heating systems, subject to funding. PLEASE NOTE THAT PAYMENTS WILL NOT BE MADE UNTIL FUNDS FOR THE NEW SCHEME ARE IN PLACE, PLEASE BE PATIENT & ALLOW UP TO SIX WEEKS FOR APPLICATIONS TO BE PROCESSED.

Does your household . . .

  1. Live in the following district council areas – Bromsgrove, Malvern, Redditch, Wychavon, Wyre Forest or Worcester City?
  1. Have a combined household income of no more than £30,000.00 per year?
  1. Have no household savings?
  1. Have someone living with a vulnerability?

If your household satisfies each of the 4 criteria above, you can apply for support through the Worcestershire Household Support Fund.

So what help may be available to you?

Subject to funding and eligibility criteria, this fund could offer qualifying residents across the county of Worcestershire the following:

  1. Financial support towards current energy and water costs
  2. Financial support towards energy and water debts only
  3. Assistance to repair, service and replace broken boilers and heating systems

SUPPORT EXPLAINED

1. Financial support towards current energy and water costs

This is open to the following utility types:

  • Electricity
  • Gas
  • Water
  • Oil
  • LPG
  • Solid Fuel (e.g. Coal or Wood)

Dependent on your household’s method of payment and upon the decision of the Household Support Fund Team, this support may come in the form of a direct payment to your energy supplier or fuel vouchers.

Households with children under the age of 18, or young adults up to the age of 21 in full time education, are able to receive £500 via direct payment to their energy supplier or 9 x £49 pre-payment vouchers.

Households with adults only, are able to receive £300 via direct payment to your energy supplier or 6 x £49 pre-payment vouchers.

Applicants will be required to provide evidence of their customer account with their energy or water provider.

This evidence must show your:

  • Name,
  • Address, and
  • Customer account number.

Evidence will be accepted in the following formats:

  • A photo, screenshot, or paper copy of a recent utility bill or statement.
  • A photo or screenshot of your online account with your utility provider (must show your account number).

Digital evidence to be emailed to: worcestershirehsf@actonenergy.org.uk

Paper evidence to be posted to:

Act on Energy, Unit 1.4 Lauriston Business Park, Salford Priors, Warwickshire WR11 8SN.

 

2. Financial support towards Energy & Water Debts only

This is open to the following utility types:

  • Electricity
  • Gas
  • Water

This will require the applicant to both:

  1. Complete a separate paper application form for debt relief (to be provided by Act on Energy after online self-certification application is submitted.)
  2. Provide evidence to Act on Energy supporting their application (the evidence required will be explained in the paper application form).
  3. Agree & accept that at the discretion of the household support fund team that it may be a condition of assistance that you are referred to a debt advice service to assist you with budgeting and debt management.

 

3. Assistance to repair, service and replace broken boilers and heating systems

This support is only offered to the following tenures of housing:

  • Owner Occupiers:
    • Must have owned the property for a minimum of 12 months.
    • The property must not be on the market for sale or due to go on the market for sale.
  • Shared Ownership households who have a contracted duty to repair:
    • Must have owned the property for a minimum of 12 months.
    • The property must not be on the market for sale or due to go on the market for sale.
  • Long term private rented tenants who have a contracted duty to repair.

This support is open to heating systems of all fuel types and covers the following:

  • Replacement of boilers (all fuel types) beyond economic repair / or replacement parts/ repair.
  • Replacement or repair of other types of heating systems e.g. storage heaters
  • Installation of first-time heating systems where a gas supply is present
  • Replacement of broken warm air systems to gas fired wet radiator systems
  • Repair/ replacement/ installation of standard or smart heating controls
  • Servicing

This will require the applicant to both:

  1. Complete a separate paper application form (to be provided by Act on Energy after online self-certification application is submitted.)
  2. Provide evidence to Act on Energy supporting their application (the evidence required will be explained in the paper application form).

HOW TO APPLY

Before applying please note:

  1. There is no guarantee of support.
  2. This is not an emergency scheme.
  3. If you were successful in receiving support through the previous Worcestershire Household Support Fund, you can apply again. However, you will not be able to receive the same type of help through this scheme. For example, if you received financial support e.g. the fuel payment towards current energy and water costs through the last scheme, you will not be able to receive that support again but you could apply for help with debt or a broken heating system.

Referrals:

  • We accept referrals from both Professional Referrers and friends or family members.
  • The process to refer is the same as applying (see below).

To apply, please complete and submit the ‘Online Self Certification Application / Expression of Interest form’ available by clicking the button below:

 

CLICK HERE

 

 

TERMS OF THE SCHEME

If you are applying for an Energy Payment support you will need to provide details of your energy and/or water supplier, oil or LPG supplier on the online application including their name and your energy/water account number. In addition, you will need to send a copy of your latest bill to worcestershirehsf@actonenergy.org.uk please include in the email heading your name and postcode, this information is essential to process the payment as there is no cash alternative. If you are having trouble providing a copy of your bill please don’t worry and call us on 0800 988 2881.

If you are applying for Pre Payment meter Fuel Vouchers you will be issued with 3 x £49 Paypoint or Post Office Vouchers, families can apply for a maximum of nine vouchers, single households/ couples can apply for a maximum of six. You can though only apply for three at a time with at least one month between issues.

Please note that if you are applying for assistance with Fuel Debt or to replace a broken heating system or boiler you will be emailed or posted a separate application form that you will need to complete and return with evidence before your application can be considered.

We reserve the right to ask each applicant applying for the Fuel Payment and Fuel Vouchers to provide evidence to support their application. If we request evidence this will be made by email or phone, the information you send needs to be emailed to worcestershirehsf@actonenergy.org.uk or sent to:

Worcestershire Household Support Fund, FREEPOST RUAY-JCSS-GLCC, Act on Energy, Unit 1.4 Lauriston Park, Pitchill, EVESHAM, WR11 8SN

 

How long will it be before I receive help?

The Household Support Fund is not an emergency service but we will endeavour to make fuel payments within 20 working days of receipt of the correctly completed form and supply of evidence, and Fuel Vouchers within 5-10 working days. Please do not call and chase payments within this time period as this will not make the process any quicker, you will be advised by email or telephone when a payment has been made. Applications will be processed on a first come first served basis – delivery of these schemes is very admin-heavy so help is not always available immediately and it may take up to ten working days for the fuel payments to appear on your energy accounts.

Physical Interventions and Fuel Debt
Applicants applying for the above will be required to complete application forms and return these with evidence; once approved fuel debt payments will be made within ten working days. Installations of boilers, etc., are subject to quotations and approval. Work is not guaranteed to take place but once approved this process can take up to four weeks, sometimes longer, depending on the measures and availability of contractors.

 

TOLERANCE

We understand that people may feel frustrated during the application process but if those feelings escalate into verbal abuse and aggression towards our staff, we consider that to be unacceptable and will not be tolerated. Please respect that our staff are here to help and will be doing everything they can to bring your case to a satisfactory conclusion. Please note that funding is discretionary and could be withdrawn if deemed necessary. All applications are processed on a first come first served basis.