OFFICE CLOSURE: We are closed between 24 Dec and 2 Jan. For energy-related issues, please contact your energy supplier.
Help with energy and heating costs. This scheme is funded by UK Government.
Solihull
We will not be accepting new or processing existing applications from 23 December. We will reopen in early January.
Before applying please note:
For those who have previously applied for funding from the Solihull Energy Household Support Fund more than 6 months ago, you can now re-apply for funding – subject to the conditions set out below. We will let you know if your application has been successful as soon as we can – but this may take a few weeks.
All homeowners, private rented tenants, and housing association/council tenants can apply for energy vouchers or energy payments if they:
If your household satisfies all of the 4 criteria above, you can apply for support through the Solihull Household Support Fund.
You will need to provide us with evidence of your vulnerability to support your application and send it to solihullhsf@actonenergy.org.uk This could be a photo of medication showing name and address or a vulnerability benefit letter. Without this, we are unable to make a payment to you. Your evidence must show your name, address andbe dated less than 3 months old.
Subject to funding and eligibility criteria, this fund could offer qualifying residents:
If you are applying for energy vouchers or energy payment you will need to provide details of your gas, electric or water supplier or oil, LPG or solid fuel supplier on the online application including your energy supplier’s name and your account number.
ENERGY VOUCHERS – If you use a key or a card to top-up your Pre-Payment meter you will be issued 3 x £49 PayPoint or Post Office Vouchers totalling £147. This is a one-off provision of vouchers. Please note, vouchers will only be issued to those who cannot top up online.
ENERGY PAYMENT – A one-off payment of £147 onto your gas or electricity account or supplier, (select 1 energy type only when completing the application form), for:
If you have a debt with your energy supplier, we may be able to make a payment of up to £500 towards the debt, provided you meet the eligibility criteria.
You will be required to complete an application form and provide evidence in support of your application.
If you request support with energy debt on your initial online application, this will automatically trigger us to send you an application form. The application form will include full details of supporting evidence required. If you need additional support with completing the application form and supplying the evidence, please call us on 0800 988 2881 or email solihullhsf@actonenergy.org.uk.
Before applying please note:
We accept referrals from both Professional Referrers and friends or family members.
To register your interest in Solihull Household Support Scheme – Phase 6, please complete and submit the ‘Online Self Certification Application form’ available by clicking the button below.
If you are applying for Energy Payment support you will need to provide details of your energy supplier, water account details, oil or LPG supplier on the online application including their name and your energy account number. There is no cash alternative.
If you are applying for Pre-payment meter Fuel Vouchers you will be issued with 3 x £49 Paypoint or Post Office Vouchers.
Please note that if you are applying for assistance with energy debt you will be emailed or posted a separate application form that you will need to complete and return with evidence before your application can be considered.
The Household Support Fund is NOT an emergency service. Applicants applying for help with energy debt will be required to complete an application form and return it with all required evidence.
Energy Vouchers and Energy Payments may take up to 20 working days after all evidence is received for payments to reach energy accounts.
Please do not call and chase payments within this time period as this will not make the process any quicker, you will be advised by email when a payment has been made.
If you get benefits and have a pre-pay or smart meter that you can use fuel vouchers with, National Energy Action (NEA) also offers fuel vouchers for vulnerable households. To learn more about all the requirements, call NEA on 0800 304 7159.
For further information on the support available in relation to food, fuel and financial advice within the Solihull area please visit Here2Help (solihull.gov.uk).
Warwick District helps deliver the Home Energy Help scheme.
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