Job Reference: AOE-APM25

Location: Birmingham B3 1SF & Pitchill WR11 8SN

Positions available: 1

‍Salary: £30,431 to £32,771 – performance and experience related

‍Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work)

Benefits:

⏵   25 days holiday + bank holidays
⏵   Workplace pension scheme
⏵   Critical illness cover
⏵   Electric Vehicle Salary Sacrifice Scheme after probation period
⏵   Full Training provided
⏵   Free tea and coffee
⏵   Away days

‍

ABOUT US

Act on Energy is a fast growing and dynamic energy advice charity.

We have been at the forefront of expert energy advice in the Midlands for 26 years. And although Energy is in our name – we have people at our heart.

Because the climate crisis and drive to Net Zero – as well as rising energy prices and increasing fuel poverty - means that people need us more than ever. Demand for our help has never been greater. That is why we are hiring.

So, if you are looking for a career change that absolutely makes a difference to people’s lives, our region, and the environment… come join us!

‍

‍ABOUT THE ROLE

We are seeking driven a talented Assistant Project Manager to support and ensure the delivery of a flagship project due to start in November 2024.

We are looking for candidates with project management experience and qualifications in this area will certainly be seen as a bonus. The role will involve working closely with, and reporting into, the Project Manager. This high profile project is based in the West Midlands region and will be pivotal to the future growth and development of our organisation.  

You will need to possess excellent relationship building skills and motivated to make a real impact in people’s lives whilst supporting positive climate change outcomes.

We require you have some experience in managing teams of staff, be a good motivator of people and understand the importance of positive modelling and leading by example. We expect you will be process driven, passionate about data, understand the importance of delivering on project requirements from our funders. You will have an eye for detail and able to foresee issues and quickly problem solve when required.

The successful person will be based in our Programmes directorate will is responsible for all Act on Energy for programme delivery.

Your success is our collective success. It’s worth noting we have a culture of internal promotion when opportunities arise and as such, this role also provides an exciting opportunity for anyone looking at a first step into building a career in dynamic and growing sector.

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KEY DUTIES AND RESPONSIBILITIES

• Working collaboratively with and providing day-to-day support to the Project Manager in order to effectively deliver this critical work programme for Act on Energy.
• Facilitate collaborative working with new and existing clients.
• Provide line management, motivation and ensure wider development of the project team
• Monitor and advise on performance trends through staff one to one’s including the delivery of programme KPI’s and manage corrective/ recovery action plans where needed.
• To deputise for the Project manager when and if required, including activities such as submitting essential reports to key stakeholders and funders.
• To attend, and chair, if necessary, all project related meetings as requested by the project manager or senior leadership team at Act on Energy.
• To routinely our CRM database to interrogate data and use this for performance management of staff and wider discussions and evaluation activity with the project manager.
• To understand and proactively manage and address anticipated and actual risk factors associated with the project
• Provide innovative ideas and strategic input, when required, into Act on Energy’s wider development plans.
• Maintain an up-to-date knowledge of issues affecting the development and delivery of sustainable energy technologies.
• To manage own workload on a day-to-day basis and act on own initiative to drive new developments forward.
• Be a confident communicator with stakeholders at all levels
• Be able to communicate often complex information and present in easily accessible ways for internal and external stakeholders alike.
• To work with colleagues to promote and encourage uptake of our advice and information services, including but not limited to training sessions, workshops, events throughout the region and measure the impact of these interventions.
• Work collaboratively with key internal colleagues such as HR, marcomms and training.
• To represent Act on Energy externally at events and seminars as and when required.
• To comply with Act on Energy policies and procedures, as adopted and updated from time to time (detailed in our staff handbook), including taking responsibility for your own health and safety and that of your colleagues in accordance with Health and Safety legislation.
• Other tasks as required by the CEO and our Directors of Operations and Programmes.

‍

ABOUT YOU

You should demonstrate in your CV and covering letter how you meet the requirements of the role. Please ensure that you address each one of the criteria above and below as this will be used to assess your suitability for the post.

Essential skills:

• Have experience in delivering complex project work.
• Have significant experience in managing staff teams, this could include volunteers but you must have a strong track record in this area and understand responsibilities and expectations that come with managing staff teams.
• Have some knowledge of home energy efficiency, including awareness of the funding routes available to clients.
• Possess excellent planning and troubleshooting skills.
• Be able to anticipate and address risk factors linked with delivery of large projects.  
• Be passionate about data and the value of accurate data collection in driving service delivery.
• Have considerable experience and confidence using Customer Relationship Management systems.
• Be solutions focused, pragmatic and adaptable. Demonstrate a clear commitment to furthering an understanding of health and housing linkages amongst stakeholders, and to building future opportunities.
• Strong analytical and presentational skills, with the ability to articulate complex energy efficiency issues to non-specialists and communicate our client’s situations sensitively and expressively.
• Be a proactive team player with the ability to motivate and support colleagues and partners to contribute their ideas, skills, and time to new project development.
• Ability to use Microsoft tools such as Teams & Excel effectively and gain skills using our new Microsoft Dynamics software.
• Demonstrate an understanding of, and commitment to, our core values.

‍

Desirable skills:

• Knowledge of home energy efficiency, including awareness of the funding routes available to clients.
• In a work capacity, have worked on behalf of vulnerable people in complex situations.
• Work experience in either Local Authority, the energy, or health sectors, would be an advantage.
• Excellent regional knowledge of statutory and non-statutory service and community networks.

‍

TRAINING

Training and support will be provided to you including opportunities to attend short training courses and potentially gain qualifications as needed.

‍

TERMS OF EMPLOYMENT

Subject to a 6-month probationary period.

Interviews will be held in person at our offices Nr Salford Priors, Warwickshire.

‍

OUR MISSION/ CORE VALUES

At Act on Energy, we strive to engage with householders to support them through their energy journey offering a full home energy support service and impartial advice with the householder at the centre of all that we do.

We ensure that we handhold the most vulnerable householders through all their energy needs and aim to empower others to make ongoing decisions that will provide better health and economic outcomes for residents of Warwickshire, Worcestershire, Coventry, Solihull, Birmingham, and the wider West Midlands.

Job Reference: AOE-PM24

Location: Birmingham B3 1SF & Pitchill WR11 8SN

Positions available: 1

‍Salary: £32,991 to £37,326 – performance and experience related

‍Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work)

Benefits:

⏵   25 days holiday + bank holidays
⏵   Workplace pension scheme
⏵   Critical illness cover
⏵   Electric Vehicle Salary Sacrifice Scheme after probation period
⏵   Full Training provided
⏵   Free tea and coffee
⏵   Away days

‍

ABOUT US

Act on Energy is a fast growing and dynamic energy advice charity.

We have been at the forefront of expert energy advice in the Midlands for 26 years. And although Energy is in our name – we have people at our heart.

Because the climate crisis and drive to Net Zero – as well as rising energy prices and increasing fuel poverty - means that people need us more than ever. Demand for our help has never been greater. That is why we are hiring.

So, if you are looking for a career change that absolutely makes a difference to people’s lives, our region, and the environment… come join us!

‍

‍ABOUT THE ROLE

We are seeking driven and talented Project Managers to lead our teams in delivering new and existing large scale efficiency projects with high levels of public reach and impact.

We are looking for candidates with experience and/or project management qualifications. The role will require you to be highly organised. Possess excellent relationship building skills and motivated to make a real impact in people’s lives whilst supporting positive climate change outcomes.

We require you to have considerable experience in a similar role with experience of directly interacting with and influencing partners and other key stakeholders. We expect you will be process driven, passionate about data, have an eye for detail and able to foresee issues and quickly problem solve when required.

The successful person(s) will report directly into our Director of Programmes who has operational responsibility across the whole of Act on Energy for programmes delivery.

‍

KEY DUTIES AND RESPONSIBILITIES

• Support the Director of Programmes in the management and delivery of key Act on Energy programme(s) of work.
• Facilitate collaborative working with new and existing clients
• Provide line management, motivation and development of project a team
• Monitor and advise on performance trends including the delivery of programme KPI’s and manage corrective/ recovery action plans where needed.
• Monitor and report on compliance in line with client processes and manage corrective actions where needed
• Manage project budgets, monitor spend and monitor and oversee required reporting metrics from our CRM database.
• Provide innovative ideas and strategic input into Act on Energy’s development plans.
• Maintain an up-to-date knowledge of issues affecting the development and delivery of sustainable energy initiatives and relevant energy policy including smart energy developments, energy networks and energy system innovation.
• Work closely with Business Development colleagues in terms of initial project mobilisation and   compliance work. Business as usual programme milestones right through to programme close out and evaluation work.
• To manage own workload on a day-to-day basis and act on own initiative to drive new developments forward.
• Be a confident communicator with stakeholders at all levels
• Be able to communicate often complex information and present in easily accessible ways for internal and external stakeholder alike.
• Work collaboratively with key internal colleagues such as our HR, data insights, marcomms and finance teams.
• To represent Act on Energy externally.
• To comply with Act on Energy policies and procedures, as adopted and updated from time to time (detailed in our staff handbook), including taking responsibility for your own health and safety and that of your colleagues in accordance with Health and Safety legislation.
• Other tasks as required by the CEO and our Directors of Operations and Programmes.

‍

ABOUT YOU

You should demonstrate in your CV and covering letter how you meet the requirements of the role. Please ensure that you address each one of the criteria above and below as this will be used to assess your suitability for the post.

Essential skills:

• An experienced line and project manager, with an excellent record of delivering and developing new projects.
• Have excellent knowledge of home energy efficiency, including awareness of the funding routes available to clients.
• Be an experienced practitioner delivering local authority projects or working within local government or similar.
• Possess excellent planning and troubleshooting skills.
• Be passionate about data and the value of accurate data collection in driving service delivery.
• Have considerable experience and confidence using Customer Relationship Management systems.
• Be solutions focused, pragmatic and adaptable. Demonstrate a clear commitment to furthering an understanding of health and housing linkages amongst stakeholders, and to building future opportunities.
• Strong analytical and presentational skills, with the ability to articulate complex energy efficiency issues to non-specialists and communicate our client’s situations sensitively and expressively.
• Be a proactive team player with the ability to motivate and support colleagues and partners to contribute their ideas, skills, and time to new project development.
• Report to and regularly update AoE’s senior management team.
• Ability to use Microsoft tools such as Teams & Excel effectively and gain skills using our new Microsoft Dynamics software.
• Show a commitment to our core values.

‍

Desirable skills:

• Knowledge of home energy efficiency, including awareness of the funding routes available to clients.
• In a work capacity, have worked on behalf of vulnerable people in complex situations.
• Work experience in either Local Authority, the energy, or health sectors, would be an advantage.
• A strong background in either Local Authority, Energy, Health, or Housing sectors.
• Excellent regional knowledge of statutory and non-statutory service and community networks.

‍

TRAINING

Training and support will be provided to you including opportunities to attend short training courses and potentially gain qualifications as needed.

‍

TERMS OF EMPLOYMENT

Subject to a 6-month probationary period.
Interviews will be held in person at our offices Nr Salford Priors, Warwickshire.

‍

OUR MISSION/ CORE VALUES

At Act on Energy, we strive to engage with householders to support them through their energy journey offering a full home energy support service and impartial advice with the householder at the centre of all that we do.

We ensure that we handhold the most vulnerable householders through all their energy needs and aim to empower others to make ongoing decisions that will provide better health and economic outcomes for residents of Warwickshire, Worcestershire, Coventry, Solihull, Birmingham, and the wider West Midlands.

Job Reference: AOE-SPL24

Location: Birmingham B3 1SF & Pitchill WR11 8SN

Positions available:

⏵ 2 x Health leads
⏵ 1 x Housing
⏵ 1 x Education
⏵ 1 x Community Engagement and Development

‍Salary: £30,431 - £32,771 per annum – Band D Salary Band

‍Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work)

Benefits:

⏵   25 days holiday + bank holidays
⏵   Workplace pension scheme
⏵   Critical illness cover
⏵   Electric Vehicle Salary Sacrifice Scheme after probation period
⏵   Full Training provided
⏵   Free tea and coffee
⏵   Away days

‍

ABOUT US

Act on Energy is a fast growing and dynamic energy advice charity.

We have been at the forefront of expert energy advice in the Midlands for 26 years. And although Energy is in our name – we have people at our heart.

Because the climate crisis and drive to Net Zero – as well as rising energy prices and increasing fuel poverty - means that people need us more than ever. Demand for our help has never been greater. That is why we are hiring.

So, if you are looking for a career change that absolutely makes a difference to people’s lives, our region, and the environment… come join us!

‍

ABOUT YOU

This role will suit individuals with experience of working with vulnerable households, families, and carers. Specific experience in of working in Health, Housing, Education and Community engagement would also clearly be an advantage as we look to build up our service offer at pace. Understanding of, and commitment to, climate and sustainability issues is also valued and positively welcomed.

You will be a confident communicator, able to identify opportunities to network and grow our embeddedness across the region, comfortable working dynamically with multiple stakeholders. People-focused and process-driven with a methodical and organised approach. Successful casework relies on quality data, so you should be able to keep comprehensive records and understand how data can be used to tell insightful and powerful stories to our funders and beyond.

Your work on this programme will be supporting customers who access services across Health, Housing, Education and in the Community who are experiencing fuel poverty and will benefit from support around their energy consumption and its associated impacts.

You should demonstrate in your CV and covering letter how you meet the requirements of the role. Please ensure that you address each one of the criteria above and below as this will be used to assess your suitability for the post.

‍

ABOUT THE ROLE

This is an exciting opportunity to join Act on Energy working on a flagship project across the West Midlands Combined Authority area.

The energy efficiency sector is experiencing significant growth, with ever-increasing levels of fuel poverty accompanied by assistance programmes. The links between poor overall wellbeing and fuel poverty are well established and we’re on a mission to address this.

Pathway lead roles will be responsible for developing relationships, existing and new with Statutory, Commercial and Voluntary Sector organisations to deliver a best-in-class energy information and support journey for end customers across the whole of the West Midlands Combined Authority area.

These exciting roles will work at both an operational and influencing level. Ultimately, you will be responsible for your own caseload supporting customers who are experiencing difficulties understanding and managing their energy consumption. You will be committed to supporting customers in a person-centred way, making every contact count whether this be in the home or in community settings, supporting positive change and delivering positive impacts. More than this, we are also looking for confident and enthusiastic communicators who can build, secure, enhance and embed new relationships with key stakeholders on a local and regional basis.

The support you will offer includes improving vulnerable fuel-poor households’ knowledge around energy efficiency, budgeting skills and confidence in navigating around personal energy circumstances and welfare needs. As an effective coordinator and advocate, you will actively manage casework, produce individual action plans, and complete pre/post evaluation activities with our project funders.

You will support Act on Energy's regional activity, working with, and developing, public and partner agencies relationships to tackle fuel poverty inequalities.

Building these relationships as a sector specialist in one of the outlined areas of

⏵ Health  
⏵ Housing
⏵ Education
⏵ Community Engagement and Development

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KEY DUTIES AND RESPONSIBILITIES

You will provide holistic energy, financial and budgeting advice to ensure vulnerable fuel-poor households access needed assistance through grant schemes and referral pathways. You will understand people's needs, empowering them to be knowledgeable and resourceful. You will also support partner agencies' front-line staff in understanding the warm homes-health outcomes relationship. You will work in the community, from home and Act on Energy's offices as required.

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SKILLS

You must work independently, managing your workload effectively using our CRM system while understanding privacy/safeguarding.

Other key skills:

⏵ Achieving agreed outcomes/targets
⏵ Commitment to Act on Energy's values
⏵ GDPR and health/safety compliance
⏵ Effective written/oral communication

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PERSON SPECIFICATION

The person specification is a picture of skills, knowledge and experience required to carry out the role. It will also be used in the short-listing and interview process for this post. You should demonstrate in your CV and covering letter how you meet the criteria.

Essential skills:

• Excellent customer service skills; ideally honed with diverse audiences
• Understanding of housing, health, education, social care services and community-based issues
• Interacting with multi-agency projects
• Driving high customer service standards
• Highly developed interpersonal skills
• Ability to promote and sell service offers
• Excellent customer service skills; ideally honed with diverse audiences
• Understanding project management, KPIs and deliverables
• Analytical skills and thorough approach to accurate record-keeping
• Desire to support vulnerable customers and improve outcomes
• Excellent self-management skills
• Flexibility to respond positively to workload changes
• Commitment to equal opportunities and anti-discrimination
• Strong MS Office skills
• Driving license and car

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‍Desirable skills:

• Knowledge of domestic energy/affordable warmth
• Specific work experience and specialist knowledge in one or more of the following sectors: ⏵ Health, Housing, Education and Community Engagement and Development

• Energy Awareness qualification
• Experience with a variety of CRM systems
• Knowledge of UK energy infrastructure
• Second language skills (written and/or oral)
• Experience supporting local authorities.

‍

Characteristics:

• Enthusiasm for environmental/social welfare
• Flexible, dynamic, and creative approach
• Natural problem solver and agile thinker
• Caring and compassionate

‍

TRAINING

Training and support will be provided to you including opportunities to attend short training courses and potentially gain qualifications as needed.

‍

TERMS OF EMPLOYMENT

Subject to a 6-month probationary period.
Interviews will be held in person at our offices Nr Salford Priors, Warwickshire.

‍

OUR MISSION/ CORE VALUES

At Act on Energy, we strive to engage with householders to support them through their energy journey offering a full home energy support service and impartial advice with the householder at the centre of all that we do.

We ensure that we handhold the most vulnerable householders through all their energy needs and aim to empower others to make ongoing decisions that will provide better health and economic outcomes for residents of Warwickshire, Worcestershire, Coventry, Solihull, Birmingham, and the wider West Midlands.