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Looking for a rewarding career in the charitable sector working on projects focused around energy efficiency and climate change?
Keep reading...
We’re all about people.
Whether that’s helping people in fuel poverty or with the cost of living crisis – or improving their home’s energy efficiency. Even helping to reach the UK’s net zero targets.
In fact, Energy change is huge – and that’s why we’re hiring
So we’d love to hear from you if you’re great with people – and you want to make a genuine difference to people’s lives.
Our head office is in Pitchill on the beautiful border of Worcestershire and Warwickshire. As well as stunning views, we’re a warm and welcoming like-minded bunch. And of course, we’re happy to discuss hybrid working.
We’ve also just opened a new office in the centre of Birmingham close to many great transport links.
So whether you’re a career-changer, a new starter, or semi retired – or anywhere in between, we’d love to chat over a cuppa. We’ve got a range of roles so if you’re interested – come join us!
And no, you don’t need a background in energy – just the energy to make a difference.
Job Reference: EA.July2025
Location: Birmingham B3 1SF or Pitchill WR11 8SN
Salary: £26,343 to £27,676 per annum
Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work)
Benefits:
⏵ 25 days holiday + bank holidays
⏵ Workplace pension scheme
⏵ Critical illness cover
⏵ Full Training provided
⏵ Free tea and coffee
⏵ Staff away days
ABOUT US
Act on Energy is a fast growing and dynamic energy advice charity.
We’ve been at the forefront of expert energy advice in the Midlands for over 25 years now and although 'energy' is in our name – we have people at our heart.
The climate crisis and drive to Net Zero – as well as rising energy prices and increasing fuel poverty - means that people need us more than ever. Demand for our help has never been greater and that’s why we’re hiring.
So, if you’re looking for a role that absolutely makes a difference to people’s lives our region and the environment…come and join us!
ABOUT YOU
Are you looking to work in a friendly and energising workplace, helping households to save money and deal with the issues surrounding the Cost-of-Living Crisis and more?
If yes, you may be just the person we are looking for.
Working as part of our advice team you will have excellent customer service skills, be well organised, be an excellent communicator verbally & written, be a supportive team player, flexible, responsive, and timely in your approach.
You must be comfortable dealing with a wide range of people over the telephone, able to carry out the relevant administrative duties and referral processes applicable to the role with accuracy and speed. The goal is to ensure that office operations post telephone enquiries are dealt with efficiently and add maximum value to the charity and the work that we do.
KEY DUTIES AND RESPONSIBILITIES
SKILLS
You must work independently, managing your workload effectively using our CRM system while understanding privacy/safeguarding.
Other key skills:
⏵ Achieving agreed outcomes/targets
⏵ Commitment to Act on Energy's values
⏵ GDPR and health/safety compliance
⏵ Effective written/oral communication
PERSON SPECIFICATION
The person specification is a picture of skills, knowledge and experience required to carry out the role. It will also be used in the short-listing and interview process for this post. You should demonstrate in your CV and covering letter how you meet the criteria.
Essential skills:
Desirable skills:
Characteristics:
TRAINING
Training and support will be provided to you including opportunities to attend short training courses and potentially gain qualifications as needed.
The successful candidate will be expected to travel to our Warwickshire HQ in the first month/s of employment, as required, during their induction and training period.
TERMS OF EMPLOYMENT
Subject to a 6-month probationary period.
Interviews will be held in person at our offices Nr Salford Priors, Warwickshire.
OUR MISSION/ CORE VALUES
At Act on Energy, we strive to engage with householders to support them through their energy journey offering a full home energy support service and impartial advice with the householder at the centre of all that we do.
We ensure that we handhold the most vulnerable householders through all their energy needs and aim to empower others to make ongoing decisions that will provide better health and economic outcomes for residents of Warwickshire, Worcestershire, Coventry, Solihull, Birmingham, and the wider West Midlands.
Job Reference: AOE-COOWIWW
Location: West Midlands
Positions available: 1
Salary: £29,978 per annum – Band D Salary
Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work); Fixed term contract until 30 April 2027
Benefits
⏵ 25 days holiday + bank holidays
⏵ Workplace pension scheme
⏵ Critical illness cover
⏵ Full Training provided
⏵ Away days
ABOUT US
Act on Energy is a fast growing and dynamic energy advice charity.
We’ve been at the forefront of expert energy advice in the Midlands for over 25 years now and although Energy is in our name – we have people at our heart.
The climate crisis and drive to Net Zero – as well as rising energy prices and increasing fuel poverty - means that people need us more than ever. Demand for our help has never been greater and that’s why we’re hiring.
So, if you’re looking for a role that absolutely makes a difference to people’s lives our region and the environment… come and join us!
ABOUT THE ROLE
We are offering a rewarding opportunity to work as a Community Outreach Officer working across the West Midlands.
This role is ideally suited to individuals with experience of working on a one-to-one basis with vulnerable households/clients, families, and their carer’s. Experience of working in the community and closely with other partner agencies across a range of sectors including but not limited to GP’s, Hospitals, and other social care organisations. A confident communicator at all levels with a methodical and well organised approach to work.
You will be supporting households through the provision of energy advice and onward support to ensure householders in fuel poverty are given the relevant support needed. This support will be holistic in its approach providing residents with advice on energy efficiency and providing onward referrals for physical interventions in their home. You will take time to understand people’s needs and understand referral pathways to help seek solutions where needed.
You will need to operate independently and have the skills to manage your workload, use our case management database and communications systems, understand privacy rules and safeguarding, and work as part of our team who will provide support/supervision, training, and case meetings.
KEY DUTIES AND RESPONSIBILITIES
ABOUT YOU
So what qualities are we specifically looking for?
If you can honestly answer yes to all the above, then you could be exactly what we are looking for.
You should demonstrate in your CV and covering letter how you meet the requirements of the role. Please ensure that you address each one of the criteria above and below as this will be used to assess your suitability for the post.
Essential skills:
Desirable skills:
Characteristics:
TRAINING
Training and support will be provided to you including opportunities to attend short training courses and potentially gain qualifications as needed.
TERMS OF EMPLOYMENT
⏵ Subject to a 6-month probationary period
⏵ Fixed Term contract to 30 April 2027
Interviews will be held in person at our offices Nr Salford Priors, Warwickshire.
OUR MISSION/ CORE VALUES
At Act on Energy, we strive to engage with householders to support them through their energy journey offering a full home energy support service and impartial advice with the householder at the centre of all that we do.
We ensure that we handhold the most vulnerable householders through all their energy needs and aim to empower others to make ongoing decisions that will provide better health and economic outcomes for residents of Warwickshire, Worcestershire, Coventry, Solihull, Birmingham, and the wider West Midlands.
Job Reference: CCW.07.2025
Location: Birmingham, West Midlands
Positions available: 1
Salary: £29,978 to £33,918 per annum depending on experience.
Contract Type: Fixed Term Contract
Hours: Full-Time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (some weekend and evening work)
Working Pattern: See below for details
Benefits
ABOUT US
This is an exciting opportunity to join Act on Energy working on a flagship project with Birmingham Community Healthcare NHS Foundation Trust. The Casework Officer role will provide vital support to vulnerable communities across the city, helping to create an integrated model of health care and support.
The energy efficiency sector is experiencing significant growth, with ever-increasing levels of fuel poverty accompanied by assistance programmes. The successful candidate will work with people with various needs, treating each as an individual and assisting them with appropriate measures.
The links between poor housing conditions, fuel poverty and health are well-established. This project aims to reduce these inequalities, improving health and reducing the need for NHS services.
ABOUT YOU
This role suits individuals with experience of working with vulnerable households, families, and carers. Experience with front-line health and social care teams will be advantageous. Understanding climate and sustainability issues is valued.
You will be a confident communicator, comfortable working with multiple stakeholders, people-focused and process-driven with a methodical and organised approach. Successful casework relies on quality data, so you should be able to keep comprehensive records and understand how data can be used to tell a meaningful story.
THE ROLE
You will offer person-centred support, improving knowledge of energy efficiency, budgeting and confidence-building for vulnerable fuel-poor households. You will develop an understanding of each household's circumstances and their energy/welfare needs.
As an effective coordinator and advocate, you will actively manage casework, produce individual action plans, and complete pre/post evaluation activities with our project partners.
You will support Act on Energy's regional activity, working with the public and partner agencies to tackle fuel poverty inequalities. Building relationships with community groups and front-line public sector workers, including GP practices, hospitals, health/social care organisations, and allied teams.
This role offers opportunities to genuinely impact communities by preventing hospital admissions, reducing reliance on GPs/home care, addressing isolation, improving health/wellbeing while saving money and improving lives.
DUTIES & RESPONSIBILITIES
You will provide holistic energy, financial and budgeting advice to ensure vulnerable fuel-poor households access needed assistance through grant schemes and referral pathways.
You will understand people's needs, empowering them to be knowledgeable and resourceful. You will also support partner agencies' front-line staff in understanding the warm homes-health outcomes relationship.
You will work in the community, from home if required, and Act on Energy's offices when required.
SKILLS
You must work independently, managing your workload from home using our systems while understanding privacy/safeguarding. Other key skills:
PERSON SPECIFICATIONS
The person specification is a picture of skills, knowledge and experience required to carry out the role. It will also be used in the short-listing and interview process for this post. You should demonstrate in your CV and covering letter how you meet the criteria.
TRAINING
Training and support will be provided to you including opportunities to attend short training courses and potentially gain qualifications as needed.
The successful candidate will be expected to travel to our Warwickshire HQ in the first month/s of employment, as required, during their induction and training period.
TERMS OF EMPLOYMENT
Subject to a 6-month probationary period.
Interviews will be held in person at our offices Nr Salford Priors, Warwickshire.
OUR MISSION/ CORE VALUES
At Act on Energy, we strive to engage with householders to support them through their energy journey offering a full home energy support service and impartial advice with the householder at the centre of all that we do.
We ensure that we handhold the most vulnerable householders through all their energy needs and aim to empower others to make ongoing decisions that will provide better health and economic outcomes for residents of Warwickshire, Worcestershire, Coventry, Solihull, Birmingham, and the wider West Midlands.
Please send your CV and covering letter marked for the attention of Human Resources by email to jobs@actonenergy.org.uk (please include job reference in the email’s subject) or post your documents to:
Human Resources
Ref: [job reference]
Act on Energy
Unit 2 Lauriston Business Park
Pitchill, Salford Priors
Warwickshire WR11 8SN
